View Awards

A Reward is used to entice a Member to engage with your loyalty program by providing them with something beneficial in exchange for the Member spending their Metric points. In effect, the Member is "buying" something with their Metrics, such as a physical product, a badge, a promotional discount, or a coupon, for example. When a Member redeems a Reward, the platform creates an asset called a Redemption (sometimes referred to as a Reward Response) which links the Member to the Reward, and keeps track of the response metadata, such as its status, expiration date, and so forth.

The platform also supports the concept of an Award, which refers to a Reward given to a Member for free, without the Member having to spend their Metric points. Within the platform, an Award serves much the same purpose as a Redemption - it links the Member to the Reward and tracks important information about the Reward response.

Even though Redemptions and Awards are serving the same purpose, the platform displays Redemptions and Awards on separate tabs on the Reward Details screen, in order to make it easier for users to differentiate between the Rewards that a Member "paid" for, and the Rewards that a Member received for free. The Redemptions tab displays all Redemptions for this Reward (see View Redemptions for more information), whereas the Awards tab displays all Awards for this Reward.

Note: To view all Awards from all Members across all Rewards, please see the Reward Awards screen. To see all Awards for all Rewards for a single Member, please see the Awards tab of the Member Profile screen.

The search feature on the Awards tab allows you to search for a specified text string anywhere within the Member name and email address.

To view the Awards for a Reward:

  1. Select Rewards from the top navigation bar, then select Rewards > Rewards from the side navigation menu. The Rewards screen is displayed.

  2. Search for and select the desired Reward (see Search for a Reward for more information on the available search options). The Reward Details screen is displayed, with the Definition tab selected by default.

  3. Select the Awards tab.

  4. Optionally, in the Search field, enter the desired text string.

  5. Press Enter. The Awards tab is refreshed to show only the Awards that meet your search criteria.